Privacy Policy

Who we are

Waterhold Pty Ltd (ABN 45 137 526 697), trading as Waterhold, provides on-farm and processing-site composting services. This policy applies to personal information collected through https://waterhold.com.au and related enquiry channels linked from this website.

Waterhold Pty Ltd
ABN 45 137 526 697
Email: waterhold@bigpond.com

What personal information we collect

We may collect the following personal information:

• Contact and enquiry details when you submit the contact form or email us directly, including your name, farm or business name, email address, phone number, site or region, and your message.
• Communications if you phone or email us, including the content of your enquiry and our response.
• Technical information when you visit the website, such as your IP address, browser type, device type, referring page, and pages viewed. Our hosting provider records this information in server logs for security and operations.

We do not ask you to create an account on this public website, and we do not collect payment card details through the site.

Why we collect personal information

We collect personal information to:

• respond to enquiries about composting services;
• assess whether we can assist with a site, materials, or programme;
• manage follow-up communications about a potential or active job;
• operate, secure, and maintain the website; and
• meet legal, regulatory, or insurance requirements where applicable.

We do not sell personal information. We do not use enquiry details for unrelated direct marketing unless you have agreed to that, or the contact is reasonably expected in connection with your enquiry.

How we collect personal information

We collect personal information when you:

• submit the website contact form;
• email or phone us using details published on the website; or
• visit the website and technical data is logged by our host.

Where practicable, we collect personal information directly from you. If someone else submits an enquiry on your behalf, we expect they have your permission to provide your details.

Disclosure to third parties

We may disclose personal information to service providers who help us operate the website and respond to enquiries, including:

• Hosting and delivery providers that help us host the website, deliver pages, and send contact form enquiries by email; and
• professional advisers, insurers, or regulators where required by law or to protect our lawful interests.

These providers may handle personal information on our behalf to perform their services. We take reasonable steps to use providers that handle information appropriately.

Overseas disclosure

Some service providers used to operate this website may store or process information outside Australia. Where that occurs, we take reasonable steps to ensure recipients handle personal information in a way that is consistent with this policy and applicable Australian privacy requirements.

Storage, security, and retention

Contact form submissions are sent by email to Waterhold Pty Ltd. We do not store completed form submissions in a website database. Enquiry records may be kept in our email systems, business records, or job files while we assess or deliver services, and afterwards as required for business, tax, insurance, or legal purposes.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. No method of transmission over the internet is completely secure.

When personal information is no longer needed for the purpose it was collected, we take reasonable steps to destroy or de-identify it, subject to any retention obligations we have.

Access, correction, and complaints

You may request access to personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading. To make a request, contact us using the details below. We may need to verify your identity before responding.

If you have a privacy complaint, contact us first so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Cookies and website analytics

This website does not currently use advertising cookies or third-party analytics tools. For more detail on cookies and similar technologies, see our Cookie Policy.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was last revised. Material changes will be published on this page.

Contact us about privacy

For privacy questions, access or correction requests, or complaints, contact:

Waterhold Pty Ltd
ABN 45 137 526 697
Email: waterhold@bigpond.com